A1 Air
A1 Air Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
A1 Air has 2.3 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amazing folks, Good customer service, Scheduling.
Cons: Excessive unneeded suggestive selling, No way, Poor problem diagnosis.Recent recommendations regarding this business are as follows: "Do not use them", "Watch them when theyvome", "Reliant", "Call another company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
A1 Air has 2.3 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amazing folks, Good customer service, Scheduling.
Cons: Excessive unneeded suggestive selling, No way, Poor problem diagnosis.Recent recommendations regarding this business are as follows: "Do not use them", "Watch them when theyvome", "Reliant", "Call another company".
Review authors value the most Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid them!!
- Will take advantage of you big time
Preferred solution: Price reduction
User's recommendation: Do not use them
David Leasure is a God send!
- Amazing folks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasFraudsters
Preferred solution: Let the company propose a solution
User's recommendation: Watch them when theyvome
Unhappy service
Preferred solution: Let the company propose a solution
User's recommendation: Reliant
Overchaged
User's recommendation: Call another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGet second opinion
- Good customer service
- Poor problem diagnosis
Preferred solution: Full refund
Try to avoid this company
Untrustworthy of all the AC companies
Installed an undersized unit
I had a unit that was too small installed four years ago - my electric bills went UP after the new system was put in - I stopped having A#1 air service it after they told me it would be up to a week to get an appointment (literally the first other air conditioner company I called after a google search came out the next day) - they informed me that my unit was too small ... I started working on a small claims suit against them then, but unfortunately had some severe health problems that put that on hold ...
I contacted A#1 when I had the unit completely replaced this year and asked for a depreciated refund - eventually I got a manager to call me back who said he would look into my file when he got back to the office - of course 2 weeks later they haven’t called back ...
so it’s off to small claims court we go for the depreciated value of ... you can see in this picture how they taped up the inside duct work to install a furnace that is much too small ...
My new air conditioner (from a different company) is wonderful and my electric bill has dropped $50 despite this being one of the hottest summers on record ...
Extremely Horrible Appointment Scheduling
Overcharges
Not keeping their appointment promise.
Disgusted with excess suggestive selling
- With the exception of one the techs were great
- Excessive unneeded suggestive selling
Sam Andrei, service man
We turned on ac unit on 5/2/18, it did not turn on. We had just had our spring check up,94/5/18 the other service man sold us a hard start item for our unit,
But when we turned the ac unit on no ac. we called a1 air
around 4 pm, someone finally showed up at or around 7-
7:30. He found out the unit was stopped up and had to drain it and re tilt the unit so it would drain.
The service man from A1 Air Was Sam Andrei he explained everthing that was going on and after he blew out the lines and got them unclogged we had ac.
What a blessing that we had a sevice tech that explained all the proceedures he had done, did not rush to "get through to get home" ! very satisfied customers
Nancy & Bob Janssen
Great experience
A1 air not responsible for their repair and services
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After threatening to sue them I got a fairly ok settlement out of them - so the secret to good service with this company seems to be threats